Billed as an industry first, the Living Earth Crafts' app is available for free on both Apple and Android, and is designed to enable LEC customers from across the world to register their equipment with the LEC headoffice simply by scanning it. It also enables users to troubleshoot equipments issues and organise service calls directly with LEC's service department.
Working with both new and old equipment, the app allows users to send video, images and other information directly to customer service, ensuring faster response times.
Brian Paris, EVP of Sales, said: "This is a major leap forward for customer service in the spa equipment industry, by connecting directly to our equipment service experts, spas can expect dramatically improved troubleshooting and quicker warranty service response times, worldwide."
"This breakthrough underscores our commitment to provide the best service in the industry. We highly encourage all of our spa customers from around the worldwide to download and begin using this invaluable app," he added.
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